In business, mistakes happen.
Sales are botched. Projects can go awry. Customers and service providers can have miscommunications, leading to frustration or mishaps.
The key is how you frame it.
Do you let it define your business, your culture, the relationships you garner?
Or do you see it as a stepping stone to something more profound between you and the customers you work with?
If you realize that mistakes are inevitable, and not defining — then you’re more likely to correct bad habits that can otherwise doom you, and create better service over time.
This doesn’t mean you should brush your mistakes under the rug, or “be okay” with them.
You should always take mistakes as signals that you and your company need to evolve in order to succeed over the long haul.
It’s a balance.
But again, don’t get discouraged or let it define you — the way you look at your mistakes, allowing yourself to see the good and the bad, and being open to your seeing your responsibility in those mistakes and being proactive in correcting them — determines the long-term prosperity of your company.
